Amersham Osteopathic Clinic (AOC) respects your privacy and is committed to protecting your personal information. This notice explains how information is collected and used when you visit or contact us through this website and how we use cookies.
For the purposes of UK data protection law, Karen Carroll is the data controller.
Information relating to your clinical care and patient records is covered by our separate Patient Privacy Notice.
Information we collect and use
When you use this website, technical information may be collected automatically, including your IP address, browser or device information, pages visited and information about how you reached and used the site.
We use this information where necessary to operate and secure the website, identify technical problems and understand how the website is being used.
If you contact us through the website, we collect the information you provide, such as your name, email address, telephone number and the contents of your enquiry. We use this to respond to your enquiry and, where appropriate, arrange or administer an appointment.
If information supplied through the website becomes relevant to your clinical care, it may form part of your clinical record and will then be handled in accordance with our Patient Privacy Notice.
We process website information as appropriate on the basis of our legitimate interests in operating and securing the website and responding to enquiries, taking steps at your request before providing a service, our legal obligations or your consent where consent is required.
Third-party services
We use selected third-party providers for website hosting, IT, communications, analytics and related services. We do not sell your personal information or provide it to third parties for their own marketing purposes.
Some services may process information outside the UK. Where this constitutes an international transfer under UK data protection law, appropriate safeguards are used.
Cookies and analytics
Cookies are small files stored on your device when you visit a website. Similar technologies may also be used.
Some cookies are necessary for the website to function. Others, including analytics and advertising cookies, are not essential and are used only where permitted under applicable privacy and cookie requirements.
This website currently uses:
- wordpress_test_cookie – checks whether your browser supports cookies
- wp_lang – stores language-related information
- Google Analytics cookies, including _ga, ga[identifier] and _gid, which help us understand how visitors find and use the website
We use Google Analytics to obtain statistical information about website use and to help improve the site. We do not use Analytics information to identify individual patients or add their browsing activity to their clinical records.
The site may also use Google technology connected with website measurement and our Google advertising, together with third-party social-sharing functionality.
Your cookie choices
Necessary cookies do not require consent.
Where consent is required for analytics, advertising or other non-essential cookies, you can choose whether to allow them using the website’s cookie controls and can change or withdraw your choice at any time.
You can also block or delete cookies through your browser settings, although blocking all cookies may affect some website functions.
How long we keep information
Website and technical information is retained only for as long as reasonably necessary for website operation, security, troubleshooting and analysis.
Enquiries are retained according to their purpose. Where correspondence forms part of your clinical record, the retention arrangements in our Patient Privacy Notice apply.
Your rights and complaints
Under UK data protection law you have rights concerning your personal information, including rights of access, correction, restriction, erasure and objection in appropriate circumstances.
For further information, to exercise your rights or to make a data protection complaint, please contact:
Karen Carroll
Amersham Osteopathic Clinic
Caer Sidhe, Chiltern Road
Amersham HP6 5PH
Telephone: 01494 434 651
or contact us by email through our Contact page.
We will acknowledge a data protection complaint within 30 days and investigate it without undue delay.
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by telephone on 0303 123 1113.
Last updated: August 2026
